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ServiceNow is a powerful cloud-based platform that offers a range of IT service management solutions for businesses. One of the most popular modules of ServiceNow is the Customer Service Management (CSM) module, which helps businesses provide exceptional customer service by streamlining their support processes. To help IT professionals demonstrate their expertise in implementing and managing the ServiceNow CSM module, ServiceNow offers the CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) certification exam.

To earn the ServiceNow CIS-CSM certification, candidates must pass a rigorous 60-question multiple-choice exam within 90 minutes. CIS-CSM exam is designed to test the candidate's knowledge of customer service management processes, including incident management, problem management, change management, and request fulfillment. CIS-CSM Exam also covers topics such as customer service automation, including chatbots and virtual agents, and customer service performance management, including metrics and reporting.

ServiceNow CIS-CSM exam is designed for professionals who wish to validate their skills and knowledge in implementing and configuring the ServiceNow Customer Service Management (CSM) application. CIS-CSM exam is intended for individuals who have experience with ServiceNow and are looking to specialize in CSM.

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Free PDF Quiz 2025 Updated CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Valid Exam Sims

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q139-Q144):

NEW QUESTION # 139
Once a major case candidate is approved a major case is created. What then happens to the customer case?

A. The customer case will automatically be related to a problem
B. The customer case becomes a child case of the major case
C. The customer case will be automatically closed
D. The customer case becomes the parent case of the major case

Answer: D

NEW QUESTION # 140
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

A. Selecting all the groups
B. Selecting none of the groups
C. Misconfigured
D. Missing configuration

Answer: A

NEW QUESTION # 141
If only one user reports a content for moderation, the content will be hidden.

A. True
B. False

Answer: B

Explanation:
Explanation

NEW QUESTION # 142
Which of the following roles cannot update a consumer's record?

A. sn_customerservice_agent
B. sn_customerservice.consumer_agent
C. admin
D. sn_customerservice_manager

Answer: A

NEW QUESTION # 143
What is a case?

A. An individual record that is used to identify and resolve a question or issue for an external customer
B. An individual record that handles and resolves incidents tor external customers
C. An Individual record that Is used to identity and create automation opportunities
D. An individual record that handles and routes issues for internal users

Answer: A

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer- service-management/concept/csm-cases-case-tasks-overview.html#:~:text=Customer%20service%20cases%
20store%20information,work%20necessary%20to%20resolve%20cases.

NEW QUESTION # 144
......

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CIS-CSM Valid Exam Sims - Exam CIS-CSM Testking

Free PDF Quiz 2025 Updated CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Valid Exam Sims

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q139-Q144):

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