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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q49-Q54):

NEW QUESTION # 49
Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. In the My Cases Summary card available in the home page
B. In the cases settings view
C. In the product page
D. In the case worklist by choosing the Case app from the menu

Answer: A,D

NEW QUESTION # 50
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

A. Case type
B. Installed base
C. Subject
D. Status

Answer: A,D

NEW QUESTION # 51
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Case responsibility determination
B. A filter option for the case summary
C. Business role assignment
D. To control validity of the service catalog
E. Service level determination

Answer: A,B,E

NEW QUESTION # 52
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

A. Registered product
B. Maintenance plan
C. Warranty
D. Product

Answer: A,D

NEW QUESTION # 53
Which capability ensures service agents send e-mail responses with the correct corporate branding?

A. Determination rules
B. Workflow rules
C. Autoflow
D. E-mail templates

Answer: D

NEW QUESTION # 54
......

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Authoritative Current C-C4H56-2411 Exam Content - 100% Pass C-C4H56-2411 Exam

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q49-Q54):

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